Focus on Williamson Staff
To develop more effective partnerships with customers, Williamson Foodservice regularly highlights what different members of staff do within our business. This gives more of an insight into our company and hopefully improves the relationship we have with customers.
Tele-sales operator, aspiring Managing Director, Italian food fan and proud mum
Whether you are the owner of a village shop, a restaurant manager or chef who regularly phones through orders, Lynn Deaney is one of the Williamson’s team that may pick up your call. She takes orders for the entire Williamson’s range from our tasty fruit and vegetables to artisan cheese and dairy or premium soft drinks amongst others.
Q. How did you get the job with Williamson’s?
A. I worked for a competitor and was made redundant but called Williamson’s and am happy to say I was offered the job the same day.
Q. What does a typical day look like for you?
A. As well as picking up calls and processing orders whenever they come in, I also have a schedule of my own calls to get through during the day. This may include calling customers up for their orders at predefined times that suit them or helping identify the right product or explaining more about items that are in season.
Q. What are three words that best describe Williamson Foodservice?
A. Competitive | Reliable | Thriving
Q. What do you like most about your job?
A. I’ve always been a very people focused person, so speaking to my lovely customers and establishing a good rapport with them is the part I enjoy most.
Q. What’s the most challenging part of your job?
A. I try and embrace everything that comes my way and enjoy what I do so I don’t find anything too challenging. Speaking to so many different people and businesses from all over the north of Scotland is really refreshing and enlightening too.
Q. What products can customers expect to be hearing more about?
A. Customers are asking increasingly about local produce and we strive to deliver to their needs as much as possible.
Q. What are your hopes or ambitions for the food and drink industry?
A. It would be nice to see the industry going back to its roots of fresh simple cooking with local produce.
Q. What might someone be surprised to know about you?
A. I’ve only had a drivers license for a year or two and have not crashed or knocked anyone down so far!
Q. What food can’t you resist and which style of food do you prefer?
A. I love prawns or carbonara and can’t resist Italian food.
Q. If you could swap jobs with anyone else, whose would you want?
A. I’d love a crack at our MD Gary Williamson’s job for a wee while! Being responsible for growing the business must be very satisfying.
Q. What three things would you take if you were stranded on an island?
A. Fishing rod, frying pan and a penknife!
Q. Tell us a fact that most people don’t know.
A. I cry each time I watch ‘The Lion King’ even though I’ve seen it a hundred times before.
Q. Are there any words or phrases that you either overuse or people know you for?
A. I’m known for “Will someone answer that phone!” or on a more serious note “Does anyone want cake?”
Q. What’s top of your bucket list?
A. I’d love to visit Australia.
Q. Do you have any hidden talents?
A. I could sell jam to Baxter’s!
Q. When are you happiest?
A. When watching my children achieve their goals.