Dependable Deliveries
Delivering freshness across the Highlands and Islands
At Williamson Foodservice, we understand that dependable deliveries are essential to keeping your business running smoothly.
From hotels and restaurants to cafés, caterers and independent retailers, we supply businesses throughout the Highlands, Islands and north of Scotland through our established distribution network.
Our temperature-controlled fleet, experienced team and distribution facilities support the delivery of fresh, chilled, frozen and ambient products. Our aim is to provide a reliable service that meets the needs of your business.
Delivery Schedules
Find out when we deliver to your area and where to view seasonal arrangements.
Online Ordering
Access your personal ordering deadlines, delivery options and product information.
Returns & Credits
Find information about reporting delivery problems, returning products and requesting credits.
Delivery Areas & Schedules
Our delivery routes cover an extensive area of northern Scotland, including many rural and island communities.
Delivery frequency varies by location, with regular scheduled delivery days designed to serve customers as efficiently as possible.
Our current delivery schedule provides information about the days we normally serve each area. If you are considering becoming a customer, our team can advise on the arrangements available to your business.
Current Delivery Schedule
Our updated delivery schedule will be published here.
Ordering & Delivery Deadlines
We make ordering straightforward, with online ordering available 24 hours a day through our app and web portal.
Ordering deadlines are determined by your delivery route, and some customers have individually agreed arrangements. Certain products also require additional lead time or pre-ordering.
When you log in to your account, you can see the ordering deadlines and delivery options that apply to your business, including any additional notice required for particular products.
We recommend checking these details in your account when planning your orders.
Receiving Your Delivery
Many of our delivery routes begin before our customers open for business. This helps us operate efficiently and get products to customers early in the day.
Unless alternative instructions have been agreed, deliveries may be made to unattended premises.
We ask customers to keep their access arrangements and delivery instructions up to date, including suitable locations for leaving goods. Appropriate arrangements should also be in place for the prompt storage of chilled and frozen products.
Attended Deliveries
Attended deliveries are available by prior arrangement only. If your business requires someone to be present when goods arrive, please discuss this with our team so that we can establish whether suitable arrangements can be made.
Although our routes follow established schedules, delivery times can vary due to traffic, weather and delays at earlier delivery points. We therefore cannot guarantee specific arrival times as part of our standard delivery service.
Seasonal Schedules & Delivery Changes
We aim to maintain a consistent delivery service throughout the year.
Where special arrangements are required, such as over Christmas, New Year or other public holidays, we announce changes in advance.
Updated seasonal schedules will be made available on this page. Customers will also receive advance information through messages included with their emailed delivery invoices.
Occasionally, adverse weather or other circumstances may affect planned deliveries. Where disruption occurs, we normally contact affected customers directly by telephone or email.
Returns, Shortages & Credits
We take care in preparing and delivering orders, but recognise that occasionally something may not be right.
If you receive an incorrect or damaged product, encounter a quality concern or identify a shortage, please contact our team promptly so that we can investigate and advise on the next steps.
Our Returns & Credit Policy explains the procedures for reporting problems, requesting returns and arranging credits or replacements.
Under the current policy, return or credit requests must normally be made within 24 hours of delivery, or 48 hours for Saturday deliveries. Quality concerns should be raised as soon as goods are received.
Please consult the full policy for the applicable conditions and exclusions.
Here to Help
Whether you have a question about your delivery arrangements, need to update delivery instructions or would like to discuss becoming a customer, our team is here to help.
Orders & Customer Service
Telephone: 0345 450 8888
Email: info@williamsonfoodservice.co.uk